Return Policy

All returns/refunds will be subject to a 20% restocking fee, unless Vans Bicycle Center is at fault for sending you the wrong item.
Customer is responsible for ALL shipping costs on returns, unless Vans Bicycle Center is at fault for sending you the wrong item.
No returns will be accepted on any components (including frames and bikes) that have been installed/assembled and/or have damaged/missing packaging or header cards. If you return an item displaying these conditions, you will not be refunded.
No returns will be accepted after 30 days form the original date of purchase.
All returns must be authorized by Vans Bicycle Center via email or phone before you ship the product back.
A copy of the original invoice or packing slip must be included with all returns.
No returns on clothing/safety gear (hats, shoes, shirts, jackets, hoodies, pants, socks, helmets, pads, any protective gear), unless Vans Bicycle Center is at fault for sending you the wrong size.
No returns or exchanges on sale/clearance items.
No returns or exchanges on bikes, custom-built wheels, or special order items.
Customer is responsible for ALL shipping costs on returns of spokes if correct specifications were not provided to Vans Bicycle Center regarding spoke length when the order was placed.
Customer is responsible for ALL shipping costs relating to any product exchange.
*Return Policy subject to change without notice.